This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.

When something does not work

All topics · 09 · Help & terminology · Deutsch

Where to find it

First check the account, message and affected function

Note the DinoX version, operating system, package and exact steps to the problem. A picture of the affected setting helps; exclude passwords, private keys and tokens. Describe what you expected and what you actually saw.

What do the choices mean?

Unlock failed

Check the local database password, not the account password. “Invalid key or corrupted” alone does not prove corruption. Do not immediately reset.

One account stays offline

Check account settings and the specific error: internet, credentials, server, proxy or required protection may be involved. Other connected accounts do not prove these credentials are correct.

Encrypted message not received

Check the contact or room, selected method and device keys. Groups need known membership and the actual participants’ keys. Do not delete all keys indiscriminately.

Feed empty or access denied

Check feed address, selected account and read permission. A personal XMPP feed may not exist until its first publication. Subscribing does not create someone else’s feed.

Missing DEB dependency

First compare package and distribution. The Ubuntu package is not the appropriate choice on Debian 13. Use APT on the supported system to resolve dependencies.